Terms and Conditions
Webster Electrical: Terms and Conditions of Service
1. Scope of Services
These terms and conditions govern the provision of electrical services by Webster Electrical (hereinafter referred to as "the Company") to customers within the United Kingdom.
2. Service Agreement
By engaging the services of the Company, the customer agrees to abide by these terms and conditions.
3. Service Provision
The Company agrees to deliver electrical services in accordance with current industry standards and all relevant regulations.
4. Quotations and Pricing
- All quotations issued by the Company are valid for 30 days unless otherwise specified.
- Prices quoted are exclusive of VAT unless explicitly stated.
5. Payment Terms
- Payment for services is due upon completion unless prior arrangements have been made in writing.
- Failure to settle invoices within the specified timeframe may result in additional charges and/or legal action.
6. Access to Site
- It is the customer's responsibility to provide full and unobstructed access to the site during the agreed appointment time.
- If access is not granted or the site is not ready, the customer will be charged for the cost of a return visit, including time and travel expenses.
- Any additional costs incurred due to delayed or incomplete access will also be chargeable to the customer.
7. Missed Appointments and Failed Site Visits
- If the Company is unable to complete a job due to the customer's failure to provide access, readiness, or required permissions, a charge will be applied to cover travel, time, and any associated expenses.
8. Cancellation Policy
- Customers must provide a minimum of 24 hours' notice for the cancellation or rescheduling of appointments.
- Failure to provide sufficient notice may result in a cancellation fee.
9. Liability
The Company shall not be liable for damages, losses, or delays caused by circumstances beyond its control, including but not limited to acts of nature, accidents, or third-party interference.
10. Warranty
- The Company provides a warranty on all services performed, guaranteeing workmanship quality for 24 months from the date of completion.
- The warranty does not cover damage caused by misuse, neglect, or unauthorised modifications.
11. Compliance
The Company adheres to all applicable laws, regulations, and industry standards governing electrical services in the UK.
12. Insurance
The Company maintains adequate insurance coverage, including public liability insurance, to protect against unforeseen circumstances.
13. Dispute Resolution
In the event of a dispute, both parties agree to first attempt resolution amicably. If a resolution cannot be reached, the matter may be escalated to mediation or arbitration.
14. Modification of Terms
The Company reserves the right to amend these terms and conditions at any time. Customers will be notified of any changes in writing.
15. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
16. Severability
If any provision within these terms and conditions is deemed invalid or unenforceable, the remaining provisions shall remain in full effect.
17. Contact Information
For inquiries or complaints about these terms and conditions, please contact Mackenzie at info@websterelectrical.co.uk.
18. Acknowledgment
By engaging the services of Webster Electrical, the customer acknowledges that they have read, understood, and agreed to these terms and conditions.